Privacy Policy
Last updated: 10 September 2026
This policy explains what personal information Shop AE collects, why we collect it, and what you can do about it. It is written to meet our obligations under the Protection of Personal Information Act 4 of 2013 (POPIA).
Who we are
Shop AE
23 High Street, Fordsburg, Johannesburg, Gauteng, 2001, South Africa
Telephone: +27 69 002 5584
Email: a.ecashncarry@gmail.com
Trading hours: Monday to Thursday 9:00 – 16:30, Friday 9:00 – 12:00 and 14:00 – 16:30, Saturday 9:00 – 13:00. Closed on Sundays and public holidays.
Our Information Officer
Under POPIA every organisation must appoint an Information Officer who is responsible for how personal information is handled and who answers queries about it.
Our Information Officer is the owner of Shop AE. Please send any question or request about your personal information to a.ecashncarry@gmail.com.
What we collect
When you place an order we collect your name, email address, delivery and billing address, and telephone number. We need this to process and deliver your order and to contact you about it.
When you create an account we also store your login details and your order history.
When you pay, your card details are entered directly into our payment provider Yoco. We never see or store your card number, expiry date or CVV.
When you browse the site we collect standard technical information – IP address, browser type, pages visited – through cookies and Google Analytics. This is used to understand how the site is used and to improve it.
Why we may lawfully process it
- To perform our contract with you – processing, packing, delivering and invoicing your order.
- To meet legal obligations – keeping tax and accounting records as required by South African law.
- With your consent – sending marketing emails, which you may withdraw at any time.
- For our legitimate interests – preventing fraud and improving the store, balanced against your rights.
Who we share it with
We share only what is necessary, with:
- Yoco – to process card payments.
- Our delivery partners – your name, address and phone number, so your parcel can reach you.
- Google Analytics – anonymised usage data.
- Our email provider – if you have subscribed to marketing.
We do not sell your personal information to anyone, ever.
How long we keep it
Order and invoice records are kept for five years, as South African tax law requires. Account details are kept until you ask us to delete them. Marketing consent is kept until you unsubscribe.
Your rights under POPIA
You have the right to:
- Ask what personal information we hold about you, and get a copy of it.
- Ask us to correct anything that is wrong.
- Ask us to delete information we no longer have a lawful reason to keep.
- Object to your information being used for direct marketing.
- Withdraw consent at any time, without affecting anything done before you withdrew it.
- Complain to the Information Regulator.
To exercise any of these, email a.ecashncarry@gmail.com. We will respond within a reasonable period and at most 30 days.
Complaints to the regulator
If you are not satisfied with how we have handled your information, you may complain to:
The Information Regulator (South Africa)
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
Email: complaints.IR@justice.gov.za
Website: inforegulator.org.za
Security
Our site runs over an encrypted HTTPS connection. Card payments are handled entirely by Yoco, a licensed payment provider. Access to customer data in our systems is limited to staff who need it to fulfil orders.
Cookies
We use cookies to keep your basket working, remember you between visits, and measure site usage. You can block or delete cookies in your browser settings, but parts of the store – the basket and checkout in particular – will not work correctly without them.
Changes to this policy
If we change this policy we will update the date at the top of this page. Please check back from time to time.